The Defense Department created the Healthcare Resolutions program for military medical centers, in an effort to ease the challenges associated with medical errors, according to Military Times.
Here are five key points:
1. Eight military medical centers are currently implementing the program.
2. The program facilitates conversations between physicians, patients and their families to discuss and understand medical errors.
3. The Walter Reed National Military Medical Center in Bethesda, Md., piloted the program in 2001. The goal is to provide patients and their families with a transparent understanding of what complications arose during care, leading to poor outcomes.
4. Healthcare Resolutions offers patients specific information and schedules meetings for physicians and patients. These sessions offer physicians the change to apologize if they wish.
5. The program does not make legal action invalid.
