An analysis of public reporting websites determined that there is room for improvement in the dissemination of quality information, according to the Agency for Healthcare Research and Quality.
For the study, AHRQ worked with 16 hospital reporting sites affiliated with the AHRQ Chartered Value Exchange program over a three-month period starting in February. The agency used Web analytics and a survey to measure and analyze usage patterns of the public reporting sites. AHRQ identified 12 key takeaways for states, community quality collaboratives and other groups that are launching or have already launched public reporting websites.
The following takeaways were based on feedback from healthcare providers, including physicians, nurses and executives:
• Healthcare professionals rated the participating sites as easier to use and had higher overall satisfaction ratings than consumers.
• However, some healthcare professionals found the quality reporting websites difficult to use.
• In contrast to consumers, healthcare professionals often expressed interest in having more details about quality measures or measurement methodology.
For the study, AHRQ worked with 16 hospital reporting sites affiliated with the AHRQ Chartered Value Exchange program over a three-month period starting in February. The agency used Web analytics and a survey to measure and analyze usage patterns of the public reporting sites. AHRQ identified 12 key takeaways for states, community quality collaboratives and other groups that are launching or have already launched public reporting websites.
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The following takeaways were based on feedback from healthcare providers, including physicians, nurses and executives:
• Healthcare professionals rated the participating sites as easier to use and had higher overall satisfaction ratings than consumers.
• However, some healthcare professionals found the quality reporting websites difficult to use.
• In contrast to consumers, healthcare professionals often expressed interest in having more details about quality measures or measurement methodology.
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