8 Tools and Resources for Boosting Patient Satisfaction

Here are eight tools and resources designed to help healthcare providers improve the patient experience and boost patient satisfaction scores.

RAND Health offers several patient satisfaction tools:

1. Dialysis patient satisfaction survey. The DPPS is intended to gauge renal patients' satisfaction with their healthcare, including satisfaction with their kidney physicians, nurses at the dialysis clinic, other staff, the physical environment at the clinic and their health plan.

2. Visit-specific satisfaction instrument. The nine-question visit-specific satisfaction instrument was adapted from the American Medical Group Association. Patients may rate their visit with their healthcare provider based on a five-point scale (poor to excellent).

3. Patient satisfaction questionnaire and scoring instructions. The patient satisfaction questionnaire covers 50 items that assess satisfaction in six areas: technical quality, interpersonal manner, communication, financial aspects of care, time spent with the physician and accessibility of care. RAND Health also provides scoring instructions for the questionnaire.

4. Patient satisfaction survey for the Unified Medical Group Association. This questionnaire was developed in 1994 and used to assess satisfaction with care and health-related quality of life of patients of the Unified Medical Group Association, which merged with the Unified Medical Group Association (UMGA) to form the American Medical Group Association.

5. The HHS' Health Resources and Services Administration offers a survey template to help health centers gauge patient satisfaction. This tool was developed after federally funded health centers expressed support for a standardized patient satisfaction assessment tool.

6. The Pharmacy Quality Alliance developed a patient satisfaction survey to measure patient satisfaction with pharmacy services. The 15-question survey includes questions on prescription services, medication therapy management interactions and overall pharmacy service.

7. The New Jersey Hospital Association also offers a list of sample questions that healthcare providers should consider including in their respective patient satisfaction measurement tools. The questions focus on the quality of interpreter services provided at healthcare facilities.

8. The National Rural Health Resource Center published a toolkit to help critical access hospitals measure, evaluate and improve patient satisfaction. The toolkit includes a template for patient satisfaction surveys and a report template to help aggregate results.

Related Articles on Patient Satisfaction:

40 Quietest Hospitals, Based on Patient Ratings

Hospital Training Program Can Improve Resident Physicians' Empathy With Patients

Educational Videos Before Surgery May Boost Patient Satisfaction

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