Lakewood, Colo.-based Pinnacle III outlined 6 strategies ASC staff can allow to optimize patient satisfaction on their blog.
Here are the key details to know:
1. Scheduling cases in advance can improve an ASC's scheduling efficiency.
2. Making a operations more efficient through measures like obtaining medical histories before the date of service to decrease time spent during the date of service.
3. Establish patient satisfaction surveys to evaluate quality scores moving forward.
4. After a patient satisfaction survey has been created, ASCs should assess their complaint resolution process as well.
5. Medical staff satisfaction is just as important as patient satisfaction, given that physicians, nurses and other ASC staff work directly with patients.
6. Having a positive culture can improve both patient and staff satisfaction.