40 Statistics on Patient Satisfaction in Physician Offices by Specialty

 

The Agency for Healthcare Research and Quality has released 2012 results from the CAHPS Clinician & Group Surveys, which assess patients' experiences with healthcare providers and staff in physicians' offices.

Here are 40 statistics from the 2012 12-month adult survey on patient satisfaction in five areas based on physician specialty.

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1. Getting timely appointments, care and information. This measure combines responses from five questions regarding how much of a problem, if any, consumers had with various aspects of getting timely care. Here are the percentages of patients who responded "always" to questions of timeliness.

National average: 63 percent
Family practice: 60 percent
Internal medicine: 63 percent
Obstetrics/gynecology: 66 percent
Pediatrics: 67 percent
Other primary care: 62 percent
Surgical: 69 percent
Other specialty: 63 percent

2. How well providers communicate with patients. This measure combines responses from six questions regarding how often providers communicated well with consumers. Here are the percentages of patients who responded "always" to questions of provider communication.

National average: 84 percent
Family practice: 83 percent
Internal medicine: 84 percent
Obstetrics/gynecology: 85 percent
Pediatrics: 85 percent
Other primary care: 84 percent
Surgical: 87 percent
Other specialty: 84 percent

3. Provider's office followed up with test results. Here are the percentages of patients who responded "always" to the question about provider follow-up with test results.

National average: 74 percent
Family practice: 76 percent
Internal medicine: 76 percent
Obstetrics/gynecology: 64 percent
Pediatrics: 81 percent
Other primary care: 68 percent
Surgical: 69 percent
Other specialty: 65 percent

4. Rating of provider. Here are the percentages of patients who rated their provider a nine or 10 on a scale from zero to 10, with 10 representing the highest level of satisfaction.

National average: 79 percent
Family practice: 77 percent
Internal medicine: 79 percent
Obstetrics/gynecology: 78 percent
Pediatrics: 79 percent
Other primary care: 84 percent
Surgical: 85 percent
Other specialty: 81 percent

5. Helpful, courteous and respectful office staff. This measure combines responses from two questions regarding how often staff communicated well with consumers. Here are the percentages of patients who responded "always" to questions about staff respectfulness.

National average: 78 percent
Family practice: 74 percent
Internal medicine: 76 percent
Obstetrics/gynecology: 75 percent
Pediatrics: 74 percent
Other primary care: 76 percent
Surgical: 83 percent
Other specialty: 81 percent

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