According to Mr. Thompson, patients “need to hear positive stories to balance negative news about high cost, limited accessibility and inconsistent quality.” Mr. Thompson, who served for several years as a consultant helping hospitals prepare for Joint Commission surveys, found that newspaper often refused to run accreditation news about hospitals.
He said his father-in-law, who recently underwent surgery at St. John’s ASC, was pleased with his visit and that his surgical procedures were “handled to perfection by the surgical team.” He added that the surgery center sent a card signed by his father-in-law’s physician and nine nurses and technicians following the surgery.
Read the Springfield News-Leader report on Richard Thompson.
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At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.