Should physicians deliver poor news via telemedicine? 4 observations

Most physicians believe certain appointments should not occur via phone or online, based on a mHealth Intelligence and Aptus Health survey, according to benefitspro.

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The survey received answers from 309 physicians.

Here are four observations:

1. Of the respondents, 88 percent reported poor biopsy results should not be relayed via telemedicine.

2. Other physicians reported rapidity overrides a face-to-face interaction for remote patients. They think delivering the results, good or bad, as soon as possible is better for patients who would be delayed for a face-to-face interaction because of distance.

3. Some patients request to receive poor news over the phone, according to an article in JAMA Oncology. Based on the study, many patients receiving horrible news cared more about the details of the news than the emotional support from their physicians.

4. However, the majority of physicians surveyed emphasized the importance of in-person support when delivering bad news.

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