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Nicole Leinbach-Reyhle, a regular contributor to Forbes magazine, says there is a proven way to kindly and productively handle difficult customers, and it comes in a 10-step method.

Ambulatory surgery center operations are often complex and require a deep understanding of both administrative and clinical issues. Thus, effective nurse leaders, who have experience in both quality care delivery and work processes, are vital for continued ASC success.

There are a number of different metrics that administrators need to track and tasks they need to perform. But with so much to do each day, week and month, how can administrators stay on top of their various duties?

An administrator's "to-do" list when running an ambulatory surgery center is never-ending. Between ensuring high levels of patient, physician and staff satisfaction as well as keeping tabs on inventory and quality metrics, an administrator has to be, above all, a…

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Boosting your productivity isn't easy, but the New Year offers workers around the world a chance to re-evaluate the way they approach their profession and — with the right approach — to get more bang for their buck.

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