Here’s what you should know:
1. OOA CEO Ben Shah recently underwent a successful procedure at an OOA center. Mr. Shah credited Ms. Johns for the exceptional experience.
2. He said Ms. Johns built a patient-focused culture to ensure patients always receive “the best possible experience.”
3. Since assuming the director role in 2015, she has led the charge on several patient-forward initiatives. For example, she created a committee comprising several different departments in the surgery center to help improve the patient experience, both preoperatively and postoperatively.
4. Mr. Shah said, “The first thing she did was build a culture that’s highly focused on the patient and making sure they have the best possible experience. That happens through making the right hires and standardizing protocols so there is a consistency of care for patients.”
5. OOA performs a variety of orthopedic procedures, including total joint replacements.
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At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.
