The program is designed to provide patients and clinicians a dedicated email and phone line, and help patients navigate the process.
Gramercy CEO Austin Cheng told Becker’s that the program ensures all ancillary service providers are in-network and patients are not hit with surprise bills. He said that over time, the concierge services will include asynchronous digital videos to answer common questions and self-service price transparency tools.
“With Gramercy Surgery Center, we have found a quality partner that is able to accommodate our members’ needs across a dozen surgical specialties in multiple locations throughout New York City,” said EmblemHealth CMO Richard Dal Col, MD, in a March 29 news release.
At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.