Improve Phone Customer Service: 4 tips

Here are four strategies for improving customer service over the phone at a medical practice, according to a Physician's Practice report:

1. Review your call volume.
2. Anonymously call your practice.
3. Review your response times.
4. Review your call and return-call method.

More articles on ASC turnarounds:

6 types of physician entrepreneurs
11 statistics on orthopedics-driven ASC financials
5 strategies to ensure effective onboarding process

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