Editor’s note: Responses have been lightly edited for length and clarity. If you would like to contribute to our next question, please email phaeffele@beckershealthcare.com.
Question: What would you put on an ASC management “cheat sheet”?
Justin Oppenheimer:
- Surgeon-led structure: Successful ASCs have an engaged group of surgeon leaders who care about every aspect: the clinical outcome, the patient experience, the staff experience and the bottom line. Ensuring the right leadership structure and the engaged surgeons in each role is critical.
- Unified culture: Every member of the team from the scrub tech, to the PACU nurse, the surgeon, to the receptionist needs to feel connected to the mission and goals. Everyone is a leader and has an impact on quality, experience, efficiency and results. People matter.
- Data-driven operations: While a culture of improvement is critical, you cannot improve what you cannot measure. Having a set of metrics that everyone is keyed in on helps drive performance.
At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.
