How to maximize ASC workflow: Key thoughts from Effingham Ambulatory Surgery Center Administrator Jeany Dunaway

Jeany Dunaway, RN, administrator of Effingham (Ill.) Ambulatory Surgery Center discusses ASC workflow and efficiency tools to maximize center operations.

Ms. Dunaway will be speaking on a panel at the Becker's ASC Review 24th Annual Meeting: The Business and Operations of ASCS on Oct. 26 to 28 in Chicago. To learn more and register, click here.

Q: What are the most effective initiatives you've implemented at your center to improve patient flow and scheduling efficiency?

Jeany Dunaway: The two big ways include:

• Implementation of One Medical Passport
• Daily huddle between preop coordinator, scheduler, OR charge, preop and postop along with anesthesia.

Q: How do you motivate staff to change their behavior and "buy in" to initiatives to become more efficient?

JC: Basically, we follow the rules without exception. I prefer to run the center in this manner so that we are ready any day for a survey and I expect my staff to do the same. This has been communicated monthly in staff meetings and on a daily basis. I think communication is key. I also reward staff with recognition for Good Catches and excellent survey results with lunches, etc.

Q: Where are the best opportunities for ASC physicians and owners to ensure the center runs efficiently?

JC: Hire an Administrator who follows the rules, cares about their staff and rewards good behavior.

More articles on surgery centers:
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The state of the ASC Industry: Key challenges, opportunities & 5 observations from Andrew Hayek

How to set up total joint and spine programs at ASCs

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