Touting a high-volume caseload of 900 cases a month, with an 84-staff member team, the center’s administrators were looking for ways to improve patient experience and practice productivity.
Here’s what they did:
1. The center adopted technology vendor Jellyfish Health’s Jellyfish Access platform adding self-service check-in stations to the practice. The stations shorten wait times while providing updates to family members on a patient’s progress.
2. Through the use of the check-in machines, Panama City Surgery Center reduced registration time by 68 percent, allowing administrative staff to reallocate their time elsewhere.
3. The platform also allows patients to submit their satisfaction surveys electronically resulting in a 28 percent increase in submitted surveys.
4. Healthcare informatics interviewed Panama City Surgery Center Administrator Mike Madewell. Mr. Madewell said the center had identified registration and patient satisfaction as areas for improvement.
The center adopted OneMedicalPassport to allow patients to submit their pre-registration information online.
The aforementioned Jellyfish Access platform helped increase patient satisfaction by providing updates on patient’s conditions.
5. The Jellyfish platform is still evolving. It will soon integrate physician communication into the platform to notify physicians of potential delays, once again increasing productivity.
6. Mr. Madewell said to healthcare informatics that although there is an occasional learning curve, once the learning takes places the investment pays immense dividends.
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