Here is what its co-chief emeritus of its sports medicine institute and its COO would add to their own successful ASC management cheat sheet.
Editor’s note: Responses have been lightly edited for length and clarity.
David Altchek, MD. Co-Chief Emeritus of Hospital for Special Surgery Sports Medicine Institute (New York City) and Founding Medical Director for HSS Florida (West Palm Beach): One thing outweighs all else: culture.
Justin Oppenheimer. Chief Operating Officer and Chief Strategy Officer for Hospital for Special Surgery (New York City):
- Surgeon-led structure: Successful ASCs have an engaged group of surgeon leaders who care about every aspect: the clinical outcome, the patient experience, the staff experience and the bottom line. Ensuring the right leadership structure and the engaged surgeons in each role is critical.
- Unified culture: Every member of the team from the scrub tech, to the PACU nurse, the surgeon, to the receptionist needs to feel connected to the mission and goals. Everyone is a leader and has an impact on quality, experience, efficiency and results. People matter.
- Data-driven operations: While a culture of improvement is critical, you cannot improve what you cannot measure. Having a set of metrics that everyone is keyed in on helps drive performance.
