Keep the facility in good repair so your customers will appreciate the good care and acknowledge it’s a great facility. Make sure to set aside money for upkeep. Simulate the patient experience at your ASC: Regularly sit in the lobby in a patient chair just for a minute and listen, look, and see what your ASC looks like from a patient’s perspective. Is it cold out there when doors open? Are the chairs beat up? Is the paint chipped? Are there magazines from 10 months ago? Then go back and sit at the nurse’s station in pre-op and PACU. Are the curtains dirty? Are the walls beat up? Are the ceiling tiles stained? If you had had a water leak, change out the tiles because that’s what the patient is looking at as they lay on their bed.
Learn more about Regent Surgical Health.
Read more insight from Joyce Thomas:
– Critical ASC Mistake: Physician-Owners Using the ASC as a Bank
– Critical ASC Mistake: Physician-Owners Forgetting to Prioritize the ASC
