Here is the breakdown:
Documentation
1. Improved: 56 percent
2. No change: 23 percent
3. Got worse: 23 percent
Patient service
4. Improved: 30 percent
5. No change: 45 percent
6. Got worse: 25 percent
Clinical operations
7. Improved: 32 percent
8. No change: 43 percent
9. Got worse: 25 percent
Bill collectors
10. Improved: 31 percent
11. No change: 62 percent
12. Got worse: 7 percent
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