1. Create a list of key features associated with your product or service.
2. Interview and record at least 10 consumers and 10 nonconsumers about the features of a given service.
3. Transcribe those recordings for statistical analysis.
4. Track documentation or transcripts, categorizing frequently appearing responses or features of those responses.
5. Analyze
The blog post further details a method for grouping customer buzzwords into easily trackable codes to understand and reference individual consumer frames of reference. Read more here.
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