Here are five insights on the benefits of adopting a patient texting program at ASCs:
1. Texting programs can save ASC staff time. Instead of spending time calling patients on the phone, staff can have patients confirm their appointments through text.
2. According to Pinnacle III, patients were more likely to comply with pre-surgery instructions when they were sent texts detailing what they were expected to do.
3. When payment instructions were sent by text, the number of patients making payments prior to surgery increased.
4. A patient texting program allows an ASC to inform patients if the facility closes due to an emergency.
5. Family in the waiting area can also be kept informed on a patient’s status during surgery through text.
More articles on turnarounds:
5 ways ASCs can strengthen communication with physician practices
Surgery center doesn’t plan to sell property for Pulse shooting memorial — 4 details
3 legislative updates affecting ASCs — September 2018
At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.