Plastic Surgery Office Job Opening for Patient Care Liaison & Counselor

A plastic surgery office in New York City is looking for a cosmetic patient care liaison and counselor who would report to the physician.

This individual will communicate with patients about cost of surgery as well as coordinate and schedule procedures. This position also requires tracking consultations; following up with patients in a positive, systematic and articulate way; reviewing marketing and productivity data and discussing it with the surgeon in a meaningful manner; initiating and/or implementing marketing programs to increase patient awareness, practice revenues and patient base; and effectively collaborating and communicating with team members as the lead in all retention, conversion and re-activation activity.

A bachelor’s degree is required. Additional requirements include:

•    Eight to 10 years of work experience, with increased responsibility in a surgical practice, customer service, hospitality or travel industry
•    Experience with practice management software and Microsoft Office applications
•    Comfort using email and interacting with Internet applications
•    Excellent written and oral communication skills
•    Experience in marketing or sales
•    Neat, professional appearance
•    Able to understand patient concerns and handle them appropriately
•    Able to discuss financial arrangements with patients comfortably
•    Proven ability to interact positively with upscale clientele

For more information, contact Nicola Hawkinson at Nicola@spine-search.com or (516) 333-5050.

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