ASCs are seeing a slight increase in case cancellations, averaging a 21% cancellation rate in 2024 — up from 20% in 2023, according to HST Pathways’ latest “State of the Industry Report.”
Here are four more insights:
1. Seventy-seven percent of healthcare services using text messaging saw improved outcomes.
2. ASCs collected 51% of expected patient deposits in 2024, down from 55% in 2023.
3. Here are the top cancellation reasons ranked from most to least common
- Patient canceled
- Provider canceled
- Other
- Rescheduled
- Patient health issues
- ASC canceled
- Insurance issue
- Scheduling error
- Financial
- Labs
- Anesthesia canceled
- COVID-19
- NPO violation
- Environmental
- Death or family emergency
- Patient illness
- Staffing or supply issue
- Equipment
- Condition resolved
- Case cost
- Patient transfer
At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.