What percentage of the time do payers disclose the date claims are received in their electronic remittance advice or explanation of benefits response to physicians?
Aetna
• 2008: 100 percent
• 2009: 99.99 percent
• 2010: 95.73 percent
• 2011: 99.97 percent
• 2012: 99.99 percent
• 2013: 99.90 percent
Anthem
• 2008: 99.21 percent
• 2009: 61.07 percent
• 2010: 51.88 percent
• 2011: 31.17 percent
• 2012: 98.69 percent
• 2013: 99.68 percent
Cigna
• 2008: 0 percent
• 2009: 0.04 percent
• 2010: 99.43 percent
• 2011: 99.36 percent
• 2012: 99.19 percent
• 2013: 99.61 percent
HCSC
• 2010: 93.47 percent
• 2011: 100 percent
• 2012: 99.99 percent
• 2013: 99.98 percent
Humana
• 2008: 0.07 percent
• 2009: 39.84 percent
• 2010: 92.66 percent
• 2011: 99.98 percent
• 2012: 99.97 percent
• 2013: 99.98 percent
Regence
• 2011: 0.11 percent
• 2012: 80.73 percent
• 2013: 93.17 percent
UHC
• 2008: 99.98 percent
• 2009: 99.89 percent
• 2010: 91.69 percent
• 2011: 99.69 percent
• 2012: 99.87 percent
• 2013: 96.95 percent
Medicare
• 2008: 99.99 percent
• 2009: 99.95 percent
• 2010: 95.05 percent
• 2011: 99.95 percent
• 2012: 99.95 percent
• 2013: 99.96 percent
Median days for first remittance response
Aetna
• 2008: 13
• 2009: 12
• 2010: 13
• 2011: 14
• 2012: 14
• 2013: 14
Anthem
• 2008: 7
• 2009: 8
• 2010: 9
• 2011: 9
• 2012: 7
• 2013: 7
Cigna
• 2008: 14
• 2009: 12
• 2010: 6
• 2011: 7
• 2012: 7
• 2013: 7
HCSC
• 2010: 8
• 2011: 6
• 2012: 6
• 2013: 7
Humana
• 2008: 13
• 2009: 9
• 2010: 11
• 2011: 6
• 2012: 6
• 2013: 6
Regence
• 2011: 15
• 2012: 9
• 2013: 9
UHC
• 2008: 10
• 2009: 9
• 2010: 10
• 2011: 10
• 2012: 11
• 2013: 11
Medicare
• 2008: 14
• 2009: 14
• 2010: 14
• 2011: 14
• 2012: 14
• 2013: 14
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