Here are the insights they shared:
1. Patients may be repeat customers to an ASC if they are colonoscopy or pain patients, leading to written-off co-pays and deductibles. Developing a policy where a scheduler looks at a bill or note within the billing system can identify if a patient previously had a balance the ASC written off or is collecting.
2. Training an ASC’s staff to be comfortable asking for money from patients can ensure the financial stability of a center. Providing front desk and registration staff with a script or training on how to ask for money are two ways to help them feel more comfortable.
3. Developing set protocols for staff to follow each month can help an ASC monitor and manage performance through creating a baseline.
More articles on coding, billing and collections:
DOJ, HHS form strike force to combat healthcare fraud
Electronic billing boosted this practice’s income by thousands — Here’s how
Viewpoint: Site-neutral policies can reduce provider consolidation, benefit payers — 6 takeaways
At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.