3 billing challenges ASCs should address in 2019

Healthcare organizations can improve their revenue cycle processes by addressing top billing challenges, according to TeleVox Solutions.

Three challenges to confront:

1. Pricing confusion. Ninety-four percent of Americans want healthcare providers to help them understand their medical bills, yet more than one-third of providers never discuss patient financial responsibility.

2. Forgetful patients. Thirty-six percent of patients report having trouble remembering to pay their bills on time.

3. Payment convenience. Mailing statements can cost as much as $10 per statement, whereas automated patient payment reminders cost mere pennies per notification.

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