Speed of claims payment
• Blue plans: 3.4
• Medicare: 3.3
• Aetna: 3.2
• Cigna: 3.2
• United Healthcare: 3.1
• Medical Mutual of Ohio: 3.0
• Humana: 3.0
• Harvard Pilgrim Health Care: 3.0
• HealthNet: 2.9
• Oxford Health Plans: 2.9
• Kaiser Foundation Health: 2.9
Speed and accuracy of responses to questions
• Blue plans: 3.1
• Aetna: 3.1
• Cigna: 3.0
• Medical Mutual of Ohio: 3.0
• Harvard Pilgrim Health Care: 3.0
• Kaiser Foundation Health: 2.9
• United HealthCare: 2.9
• HealthNet: 2.9
• Humana: 2.8
• Medicare: 2.8
• Oxford Health Plans: 2.8
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