12 key billing statistics: Payment experience causes 65% of patients to consider switching providers

Written by Angie Stewart | May 31, 2018 | Print  |

Patient education and outreach hasn't kept pace with healthcare spending, which is projected to reach $608 billion in out-of-pocket costs by 2019, according to InstaMed's Trends in Healthcare Payments Eighth Annual Report: 2017.

Here are four major takeaways from the report.

1. Consumers are confused

2. Consumers want to go digital

3. Providers rely heavily on paper

4. Security concerns are here to stay

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