Patient Safety Tool: Guide to Increasing Reporting of Potential Medical Errors

The Agency for Healthcare Research and Quality has highlighted an innovative program that healthcare facilities can adopt to increase the reporting of potential medical errors related to medication, equipment and patient care.

The University of Texas M.D. Anderson Cancer Center launched "The Good Catch" Program. Key elements of the program include a change in use of terminology from negative to positive terms and phrases (e.g., from "close call" or "near-miss" to "good catch"); friendly, team-based competition to promote reporting; development of an end-of-shift safety report; executive leadership-sponsored rounds and incentives; and a multidisciplinary workgroup to promote reporting.

The program increased the reporting of potential errors dramatically — by 1,468 percent — in the six-month pilot phase of the program and spurred the development of action plans designed to address the common causes of potential errors.

To view a detailed outline of "The Good Catch Program," click here.

View or download other patient safety tools:

- Sample Survey of Device Use for Sharps Injury Prevention Program

- Patient Safety Tool: Table of Standard Concentrations of Neonatal Drug Infusions

- Sample Surgical Wound Classification Form

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