Here are five tools on improving communications:
1. The Joint Commission’s “Advancing Effective Communication, Cultural and Competence and Patient- and Family-Centered Care” webpage.
2. SpeakUp — a national patient safety campaign with brochures, posters and infographics on preventing errors.
3. “You: The Smart Patient: An Insider’s Handbook for Getting the Best Treatment” by Michael F. Roizen, MD, and Mehmet C. Oz, MD.
4. Workgroup on Attributes of Health Literate Organization of the Institute of Medicine Roundtable on Health Literacy’s “Attributes of a Health Literate Organization.”
5. The Joint Commission’s “Resources Related to Effective Communication” with additional external resources.
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At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.