Editor’s note: Responses have been lightly edited for length and clarity. If you would like to contribute to our next question, please email phaeffele@beckershealthcare.com.
Question: What would you put on an ASC management “cheat sheet”?
Sharon Edwards Laskowski: I view all healthcare services from the Safety II Lens, being proactive in identifying defects rather than reactive.
A cheat sheet from me, in safety and high reliability, would include the following:
- Is there a method for soliciting input from the front-line team members?
- Is there a feedback loop so team members know action is taken based on their input?
- Does the leader promote a culture of psychological safety?
- Do they have a robust time out?
- Do team members feel safe stopping the line if they have a concern?
- Do they share near misses and risk events openly?
- Do they promote a just culture looking at the process and not the person?
- Do they support the second victim when events happen?
- Do they openly debrief when events occur?
- Do they ask if everyone has the tools, resources and knowledge to provide safe and effective care to every patient?
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