Here are five characteristics of HRO.
1. Preoccupied with failure — constantly looking for signals that failure is coming so strong responses can be taken.
2. Reluctance to simplify — resisting temptation to simplify to the point that meaningful details get lost.
3. Sensitivity to operations — pay attention to the work that is being done as it happens, not how it is expected.
4. Commitment to resilience — all systems will have failures, but handling errors requires training and forethought.
5. Deference to expertise — rely on the person with the more relevant knowledge of a situation rather than the most experienced or senior person who lacks knowledge.
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