The April 7 outpatient surgical care report covers patient experience in hospital outpatient departments and ASCs in 2019, and July 2020 to June 2021, to compare pre-pandemic and midpandemic experiences.
Four stats:
1. Patients who said they would recommend the facility:
- ASC patients: 87.4 percent
- HOPD patients: 82.4 percent
2. Percent of patients giving the overall facility a favorable response:
- ASC patients: 89.1 percent
- HOPD patients: 85.2 percent
3. Percent of patients giving the facilities and staff a favorable response:
- ASC patients: 97.3 percent
- HOPD patients: 96.6 percent
4. Percent of patients giving communications about procedures a favorable response:
- ASC patients: 91.3 percent
- HOPD patients: 90.7 percent
At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.