3 tips for successful patient communications in ASCs

Effective communication between patients and staff helps an ASC run more effectively, according to the Outpatient Ophthalmic Surgery Society.

Advertisement

1. Focus on lines of communication. Keeping communication open and focused ensures ASC staff collects necessary patient information.

2. Track outcomes. ASCs tend to focus on either the good or the bad outcomes, while patients who fall somewhere in the middle get left out. Collecting data on all outcomes helps ASCs benchmark performance and improve communication processes.

3. Engage staff. Encouraging staff to collect preoperative data on patients ensures surgical staff is prepared on the day of surgery, and helps minimize communication errors.

More articles on quality:
3 ASC quality reporting trends to know
WHO classifies burnout as ‘occupational phenomenon’ in ICD-11
Screen outpatients for frailty, researchers say — 6 key takeaways

At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.

Advertisement

Next Up in Uncategorized

Advertisement

Comments are closed.