For the fourth consecutive quarter ending Q1 2010, based on over 200,000 patient responses, the industry’s two primary patient loyalty indicators — confidence in care and the degree to which a patient would recommend an ASC — maintained scores of 95.0 or higher, out of a possible 100.
Three nursing attribute measures (knowledge and competency; courtesy; and concern for comfort) were specifically cited as the three leading measures in the 25-30 most common ASC benchmarks.
Accordingly, Paul Faraclas, president and CEO of CTQ, noted that, “Representing over 200,000 ASC patient responses across all demographics and specialties, ASC nurses have something to be extremely proud of.”.
For the 30 metrics most widely-adopted in ASCs, scores ranged from national averages of 88.7 to 96.7 during the past four quarters, with an overall average score of 93.1. In particular, the clinical components of care delivery were applauded.
Read more about report on ASC patient satisfaction.
Read more news and analysis from CTQ Solutions:
– 4 Critical Components of Implementing an Effective Patient Survey Model
– Three Regent ASCs Receive CTQ Apex Quality Award for Healthcare Excellence
– Nueterra Healthcare Recognized for Patient Satisfaction by CTQ
At the Becker's 23rd Annual Spine, Orthopedic and Pain Management-Driven ASC + The Future of Spine Conference, taking place June 18–20 in Chicago, spine surgeons, orthopedic leaders and ASC executives will come together to explore minimally invasive techniques, ASC growth strategies and innovations shaping the future of outpatient spine care. Apply for complimentary registration now.
