Here’s what you need to know:
1. The program, called Communication and Optimal Resolution, lays out a framework for open communication between healthcare providers and patients, in an effort to ensure quality, safety and risk management.
2. The program relies on five elements: offer “emotional first aid” to patients, families and caregivers; maintain communication with these individuals as new information arises; learn from new information to prevent similar events; provide timely resolution; and explain how future care will be more safe.
3. In the past, healthcare providers have often sued legal counsel to resolve issues; however, by ensuring transparency and open communication with patients, this program can help organizations rebuild trust with patients after adverse events.
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At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.
