Here are four insights:
1. This silent response proves detrimental to patients’ families, physicians and nurses on the case.
2. Health systems’ cover-up culture shames physicians and doesn’t allow them to seek help to recover from the tragedy.
3. Institutions like University of Michigan Medical Center in Ann Arbor are trying to change this culture. It implemented Candor, a program emphasizing transparency and compassion in healthcare.
4. As part of the program, Michigan Medical immediately issues an apology to the affected patient or family. In addition, the center offers support to impacted providers.
More articles on quality & infection control:
Law enforcement investigates Theranos — 4 things to know
Hand hygiene practices ignored 37% of the time in outpatient facilities: 4 key insights
5 points on the value of conversation following a medical error
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