Here are five observations:
1. Health IT has the potential to directly impact cost, quality and experience for consumers.
2. Websites and mobile apps provide consumers with accessible information, allowing them to make informed decisions about their care. This technology brings cost and quality transparency to the customer.
3. Consumers are seeking care through less-traditional settings, like Walgreens and Wal-Mart. Additionally, telemedicine provides consumers with instant care in their homes.
4. Technology has also provided consumers self-monitoring tools, so they grasp a better understanding of their health. Wearable health technologies allow patients to view their heart rate, blood pressure and sleeping patterns.
5. Online community forums allow patients experiencing the same conditions to connect with each other. This support provides patients with a better understanding of their condition and how to manage it.
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