1. Is the proposed technology transforming business, or is it simply making existing processes more involved? How to use IT strategically and what the strategic implications will be for existing processes are important related considerations.
2. Are you ignoring important business differences in process standardization? While IT can make some processes easier, be sure that IT implementation does not eliminate potentially important differences in procedures within the company.
3. Who is responsible for digital strategy? Local managers alone don’t have access to the entire picture. Leaders should assign someone to integrate IT information from all units of a business.
4. Is electronic data empowering or trapping your employees? While data can be used both to empower front-line employees and to centralize decisions and monitor employee performance, the former has been shown to be more effective, according to the article’s authors.
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