According to Ms. Hastings, on average, it costs $8 to $12 to generate and send a single patient bill. For a 1,000 patients annually, the business office is therefore spending $16,000 to $24,000 just to mail bills. Also, the U.S. spends $400 billion on claims processing, payments, billing, revenue cycle management and bad debt. The high costs associated with being a paper-based office is one reason to switch to being paperless.
Another reason to go paperless is to avoid human error. Hard copy documents often get misplaced in business offices or forms can sometimes be filled in incorrectly, resulting in an inefficient workflow.
Using paperless processes in healthcare-focused business offices ultimately results in cost-savings and an environment of efficiency, according to Ms. Hastings.
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