The five keys to creating successful performance improvement programs according to Ms. Dunn’s blog post include:
1. Data knows best. When in doubt, consult the data.
2. Proper planning prevents poor performance. Planning for short- and long-term goals is essential to excellence.
3. Don’t be a dinosaur. Organizations must be innovative and able to change quickly, if necessary.
4. Communicate, communicate, communicate. Without excellent communication, improvement efforts will inevitably break down.
5. Invest upfront. Leaders must put resources, including planning, information access and education, into their centers and staff to get a return.
