Apply the "Golden Rule" to Prevent Patient Harm

Apply the “Golden Rule” to Prevent Patient Harm

While permanently preventing patient harms is not an easy task, managing patient safety from day-to-day may be as simple as applying the golden rule, according to a guest post from Pearl Darling, a senior specialist in The Joint Commission’s Ambulatory Care Business Development Program.

When something goes wrong in an ambulatory setting, Ms. Darling advocates using the Proactive Reduction of Outpatient Malpractice: Improving Safety, Efficiency and Satisfaction guidelines from an article in The Joint Commission’s February 2014 issue.

PROMISES’ steps include:

Immediately disclosing the adverse situation
Ensuring the patient receives necessary treatment or care
Empathizing with the patient and the patient’s family
Following up and following through
Supporting colleagues

Apply the “Golden Rule” to Prevent Patient Harm

More Articles on Accreditation:
Podiatric OR of Manhattan Reaccredited

‘If’ it Applies, or ‘How’ it Applies?
Time-Out Checklist Documentation

Next Up in ASC Accreditation, Licensure & Medicare Certification

An academic system's ASC learning curve

Portland ASC to open in late 2026

The threats ASCs don’t see coming — yet

More Articles on Accreditation:Podiatric OR of Manhattan Reaccredited

‘If’ it Applies, or ‘How’ it Applies?Time-Out Checklist Documentation

Inside the Nursing Workforce Crisis: Readiness, Retention, and the Path Forward