Apply the "Golden Rule" to Prevent Patient Harm

Apply the “Golden Rule” to Prevent Patient Harm

While permanently preventing patient harms is not an easy task, managing patient safety from day-to-day may be as simple as applying the golden rule, according to a guest post from Pearl Darling, a senior specialist in The Joint Commission’s Ambulatory Care Business Development Program.

When something goes wrong in an ambulatory setting, Ms. Darling advocates using the Proactive Reduction of Outpatient Malpractice: Improving Safety, Efficiency and Satisfaction guidelines from an article in The Joint Commission’s February 2014 issue.

PROMISES’ steps include:

Immediately disclosing the adverse situation
Ensuring the patient receives necessary treatment or care
Empathizing with the patient and the patient’s family
Following up and following through
Supporting colleagues

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