• Estimate and communicate. Let patients know their estimated financial responsibility upfront. Open, honest communication increases the likelihood of receiving payment.
• Don’t chase payment. After explaining patient financial responsibility, collect a certain amount before the point of service.
• Train staff members. Prepare your staff to communication financial expectations to patients in a clear, courteous manner. Offer printed materials on patient responsibility and payment options.
More Articles on Coding and Billing:
AAPC, WEDI & CMS Collaborate on ICD-10 Success Initiative
Improve ASC Billing: 2 Essentials
6 Ways to Lessen ICD-10’s Impact on Productivity
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