Top 5 Ways Case Managers Interact With Patients

According to “2013 Healthcare Benchmarks — Case Management,” released by Healthcare Intelligence Network, the most common way case managers interact with patients is on the telephone.

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The report includes responses from 118 healthcare organizations.

Here are the top five ways in which case managers interact with patients, according to the report:

•    Telephone — 83.1 percent
•    Face-to-face in care setting — 61 percent
•    Email — 32.5 percent
•    Home visits — 29.9 percent
•    U.S. mail — 27.3 percent

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