Improving Customer Relations: 4 Tips for ASCs

In an Abeo blog post, Joy Burgess discusses ways in which ambulatory surgery centers can improve customer relations and satisfaction.

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Here are four tips for keeping both patients and referring physicians satisfied:

1. Focus on effective communication.
2. Offer better billing practices.
3. Provide price transparency.
4. Use patient satisfaction surveys.

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At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.

Register to Attend Webinar

Is ambulatory care healthcare’s big margin engine? 4 leaders weigh in

Wednesday, July 29
1:00 PM - 2:00 PM CDT

Presenters: Joe Ganley, athenahealthJeffrey Flynn, CASC, Gramercy Surgery CenterBryan Tsao, Access Center, Loma Linda University HealthJason Zepeda, Northridge Hospital Medical Center, CommonSpirit HealthGreg DeConciliis, PA-C, CASC, Boston Out­Patient Surgical Suites

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