• Reliable benchmarking systems account for changes in institutional norms, making data valid over time.
• To compare data among similar departments, data collection systems should be the same.
• Benchmarking should be used to drive improvement, not to punish low performers.
• Consistent data collection and benchmarking mitigate the effect of variable circumstances.
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“Changing how you gather information simply to highlight your cause or rationalize your needs will result in more harm than good. You want what is best for your department, so putting effort into selecting the best tool is the best start. Stick with it, even if the results are less than what you anticipated,” Ms. DeMeo wrote.
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