Among patients who rated their health as ‘excellent,’ 82 percent gave their hospital a nine or a 10 perceived quality rating. Among patients who said their health was ‘poor’ or ‘fair,’ only 59 percent gave their hospital a nine or 10 for perceived quality.
Sign up for our FREE E-Weekly for more coverage like this sent to your inbox!
Levels of positive emotion may have had been responsible for whether or not patients felt healthy. A separate recent Gallup World Poll showed that self- reported emotions effectively predict health better than hunger, homelessness or threats to safety. In that poll, emotions accounted for 46.1 percent of variance in self-reported health.
In the context of the HCAHPS survey analysis, these findings mean that employing strategies like scheduled check-ins post-discharge may improve patient emotions and perceptions of care. This appears to be key for hospitals wishing to improve their patient satisfaction scores, a determining factor for Medicare and Medicaid Reimbursements.
More Articles on Quality:
CMS Won’t Post 6 Measures on Hospital Compare in July
AHRQ: 4 Strategies to Engage Patients, Families in Quality
AIGISRx Antibacterial Envelope from TYRX Cleared by FDA
At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.
