Providers should be sensitive to the concerns many patients possess about the cost of care and should work to be more connected with patients, according to the report. They can no longer rely on the traditional approach of sending statements, waiting for payments and contacting patients after 180 days. Providers should “proactively engage patients” with self-pay balances, according to the report.
Along with engaging patients more, health providers should make themselves easily reached by patients through returning phone calls and providing exemplary customer service. Patients who are treated like guests will be more willing to work with their health system and make timely payments, according to the report.
More Articles on Coding, Billing and Collections:
To Avoid Fraud, Revenue Loss Coders Must Follow CPT Guidelines
Survey: Only 31% of Physicians Support Full EHR Access for Patients
Sequestration: Medicare 2% Physician Payment Cuts Due Monday
At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.
