Unio Health Partners, a California physician services organization, has partnered with Tempe, Ariz.-based Basata to deploy AI-driven patient intake and scheduling across more than 60 specialty practice locations.
Unio supports Unio Specialty Care, which provides urology, gastroenterology and radiation oncology services across California. The organization will deploy Basata Flow, an orchestration platform that connects healthcare systems, data and AI agents, according to a news release shared with Becker’s,
Through an integration with athenaOne, Basata Flow will process inbound referral documents, create patient charts, validate insurance eligibility and coordinate patient outreach and scheduling through AI voice agents. The goal is to reduce manual work for care teams and get patients into specialty care sooner.
Unio’s physician and advanced practice provider network has grown 285% since 2021. Unio has made AI central to its strategy for improving patient engagement, clinical capacity and operational efficiency.
“As our network grows, so does the complexity of coordinating care across specialties, providers and locations,” said Clayton Lawrence, COO of Unio Health Partners. Mr. Lawrence said the Basata work will free up capacity for care teams while keeping care personal for patients.
Kaled Alhanafi, co-founder and CEO of Basata, said a referral “is only the beginning of a patient’s journey to specialty care.” Mr. Alhanafi said the bigger challenge is connecting all the steps that follow.
Basata and Unio will roll out the platform in phases. They will configure and validate workflows before expanding to all participating practices. Basata says it is HIPAA-compliant, holds SOC 2 Type II attestation and does not use customer data to train AI models.
Unio Specialty Care serves more than 550,000 patients a year through more than 180 physicians and advanced practice providers. Basata has served more than 1 million patients nationwide.
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