3 Points on Understanding Patient Loyalty

Practice Management

Here are three things to understand about what patient loyalty means and understanding what the future holds for the patient-physician relationship, according to Medscape's Is Patient Loyalty Dead? report.

•    Defining patient loyalty. Patient loyalty hinges on three questions: Are you happy with your physician? Are you planning to return? Would you recommend your physician to someone else?
•    Understanding why loyalties change. Patients' reasons for switching providers can trace back to cost, but more often the reason boils down to a desire for convenience, better service and better outcomes.
•    What's next? As value-based care gains more traction, physician-patient relationships will become more important. Physicians will work to engage patients and reach out to their communities to do so.

 

More Articles on Practice Management:
10 Factors Contributing to Damaged Physician Satisfaction
5 Ways to Rouse Employee Engagement
4 Steps to Becoming a Direct-Pay Practice

Copyright © 2024 Becker's Healthcare. All Rights Reserved. Privacy Policy. Cookie Policy. Linking and Reprinting Policy.

 

Featured Webinars

Featured Whitepapers