Texas Orthopedics Practice Exceeds Patient Satisfaction Benchmarks

Tags: Azalea Orthopedics | benchmarking | Press Ganey | Texas

Azalea Orthopedics in Tyler, Texas, was ranked in the 97th percentile of healthcare facilities across the country for patient satisfaction, according to a patient satisfaction survey conducted by Press Ganey Associates, as reported in the Tyler Morning Telegraph.

Azalea was ranked in the 99th percentile in its region, which includes Texas, Oklahoma, Arkansas and Louisiana.

The survey measured several factors including the concern for patients' privacy, sensitivity to patients' needs, waiting times, communication of delays and quality of care, according to the report.

Azalea, which had ranked in the 94th percentile the past three years, aimed to reach the 95th and exceeded their goal by reviewing data from previous years' surveys and identifying areas for improvement, according to the report.

Read the Telegraph's report on the Azalea Orthopedics patient satisfaction benchmarks.