Administrator to Know: Gregory DeConciliis of Boston Out-Patient Surgical Suites

Gregory P. DeConciliis PA-C, CASC (Boston Out-Patient Surgical Suites, Waltham, Mass.). Mr. DeConciliis is the administrator of Boston Out-Patient Surgical Suites. The multi-specialty center opened in July 2004 and performs more than 500 orthopedic and pain management procedures a month in its three operating rooms and one procedure room.

Mr. DeConciliis has served as administrator of Boston Out-Patient since its inception. He is a licensed physician assistant and worked at New England Baptist Hospital prior to assuming the role of administrator at the center. He continues to remain on staff at the hospital and assists with surgical procedures at the center.

Mr. DeConciliis says he tries to practice the "success from the top" model of management. "I treat my employees as family, and I feel like because I care for them so much, they are willing to go the extra mile for me," he says. He also instills the "ASC mentality" in his staff and surgeons, keeping them aware of costs and ensuring that the staff goes "the extra mile" for one another.

At his center, Mr. DeConciliis enjoys working with his staff. "We are very fortunate to have a nursing and technical staff that are not only intelligent and extremely proficient in their respective areas but also have an uncanny ability to make every single patient feel as if they are a family member. This has led to extremely high levels of patient satisfaction, with, on average, over 97 percent of patients rating their experience as 'excellent' and over 99.99 percent of patients rating their experience as at least 'good,'" he says.

The surgeons at the center also share this positive attitude and are very skilled at what they do, according to Mr. DeConciliis. Additionally, they pay attention to the business aspect of the center, from cost to efficiency. "I think this is a crucial component. You must have your surgeons buy into an ownership philosophy of the center, not only monetarily but also as a business in general. They must realize that how they treat the staff and run the business directly affects the bottom line," he says.

Mr. DeConciliis says he enjoys coming to work every day. "It's the strangest thing. We can have over 40 cases in a day, and it's a Friday, and the staff is excited, motivated, and just an overall joy to be around," he says.

Mr. DeConciliis notes that no two days are the same at the center, which he loves. "I find that every day I learn something new from someone or something but also hope that my close interaction with the staff and the surgeons help to keep them on track and add to their happiness in their jobs and also help to provide the best possible patient care that we all can as a team," he says.

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